PRIVACY POLICY

As soon as you visit our website or contact us, we receive information about you. In this privacy statement we explain what we do with that information. We always handle your information carefully and store it securely. If you have questions or want to know what information we have about you, please contact us. We may adjust this privacy statement if we find it necessary. We therefore recommend that you regularly review this privacy statement, so that you are aware of any changes. This privacy statement was last changed on 01 November 2023.

Table of Contents

1. When does this privacy statement apply?
2. Who uses your data?
3. Whose data do we use?
4. How do we obtain your data?
5. Which of your data do we use?
6. What do we use your data for?
7. How long do we keep your data?
8. With whom do we share your data?
9. Where do we store your data?
10. How secure is your data with us?
11. What can you ask of us?
12. Which rules apply to this privacy statement?
13. Which cookies do we use?
14. What do we do with data from minors?
15. Do you have a question about this privacy statement?

1. When does this privacy statement apply?
This privacy statement applies to all personal data we process and to all domains related to us. This concerns the personal data of anyone who has ever contacted us or visited our website, such as visitors, customers and business contacts. Personal data includes all data that can be traced back to you as an individual, such as your name, phone number, IP address, customer number or browsing behavior. Want to know more about personal data? Visit the website of the Dutch Data Protection Authority.

2. Who uses my data?
Sanibell BV is responsible for the website and therefore the controller for the use of your personal data as described in this privacy statement. The full details are:
Sanibell BV
Ferrarilaan 8
3261 NC Oud-Beijerland
24396319

3. Whose data do we use?
We process the personal data of anyone who has contacted us or visited our website. This includes visitors, private customers, business customers and contact persons of our partners.

4. How do we obtain your data?
We receive the data directly from you when you:
visit our website
create an account
fill in data on our website
contact us by mail, phone or any other means

5. Which of your data do we use?
We use the following data:
name
residential or business address
delivery address
email address
phone number
payment details

6. What do we use your data for?
We only use your personal data for the purpose we are allowed to use it for:
we use your data because we want to provide you, as a customer, with the best service, and we cannot do that without this information.

7. How long do we keep your data?
We keep your personal data for as long as we are legally required to do so and for as long as necessary for the purpose for which we use your data. For example, as long as you are a customer with us, we keep your data according to the legal retention period of seven years. After that we only keep your data for statistical purposes and to handle any complaints or legal matters. Want to know more about how long we keep specific data from you? Please contact us.

8. With whom do we share your data?
We may share your personal data with others. We only do this if:
you are a customer with us

9. Where do we store your data?
We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA. If you have questions about this, please feel free to contact us.

10. How secure is your data with us?
We have taken many steps to protect your data as well as possible both organizationally and technically. We have secured our systems and communication methods to ensure that your data does not end up in the hands of others. Your data is therefore safe with us. We also ensure that your data is only used by people who have received permission from us. If you have questions about the specific way we secure your data, please contact us. When we share your data with others, they are also obligated to handle it with the same level of care as we do. If you find that this is not the case, please let us know.

11. What can you ask of us?
Because we use your personal data, you have several rights. These rights are listed for you below.

Right to information
We must explain to you in a clear and understandable way what we do with your data and what control you have over it. That is why we explain in this privacy statement in detail which data we collect from you and how we handle your data.

Right of access
You may always ask us to view the data we have about you.

Right to correction
You may ask us to correct your data if it is incorrect or incomplete.

Right to object
You may object to the processing of your data if you disagree with how we handle your personal data. This right applies to data we use for direct marketing. You can, for example, indicate that you no longer wish to receive mail from us. This also applies to personalised recommendations on our website.

Right to data portability
If you are a customer of ours or have given permission for the use of your data, you may ask us to send you the digital data we have about you. That way, you can transfer that data to another organisation if you wish.

Right to restriction
You may ask us to limit the use of your data. This means that in certain cases we may only store your data but not use it.

Right to be forgotten
You may ask us to delete all data we have about you. We will then delete all data that can be traced to you. In some cases, we cannot or may not delete your data yet. For example, we must keep certain data for 7 years for the tax authorities.

Right to file a complaint
You may file a complaint about the way we handle your data. If you have a complaint, we are happy to resolve it for you. Please contact us. You may also submit your complaint to the Dutch Data Protection Authority. We obviously hope it never comes to that, but in the very last case, you may also go to court. In that case, it is the court in the registered location of Sanibell BV that will handle your complaint.

How do I submit a request or complaint?
Send your request or complaint to info@sanibell.nl. We will process your request or complaint within 30 days. If it concerns multiple requests or complaints, or if your request or complaint is complex, it may take more time. In that case, we will contact you within 60 days at the latest. We may ask you to identify yourself. If so, we will request your details to ensure that you are the correct person whose personal data is being requested.

12. Which rules apply to this privacy statement?
Our privacy statement must meet several requirements. These requirements can mainly be found in the General Data Protection Regulation. In addition, the general rules that apply under Dutch law also apply to our privacy statement.

13. Which cookies do we use?
You can indicate which data we may use from you. If you have given us permission to personalise your profile based on your browsing and search behavior, we can personalise our website for you to make it easier and more personal to use. We do this using cookies. A cookie is a small text file that is placed on your device when you visit our website.
We use the following types of cookies on our website:

1. functional cookies, such as session and login cookies for storing session and login information
2. anonymised analytical cookies to gain insight into website visits based on visitor numbers, popular pages and topics
3. tracking cookies such as advertising cookies intended to display relevant advertisements

More specifically, we use the following cookies:

1. CONSENT
2. vuid

14. What do we do with data from minors?
Our website is not specifically aimed at minors. This means that if you are younger than 18 years of age, you need consent from a parent or guardian to use our website. If you are a minor when visiting our website or webshop, we assume you have received this permission before your visit.

15. Do you have a question about this privacy statement?
Do you have a question about our privacy statement? Please feel free to contact us by sending an email to info@sanibell.nl. We are happy to help you.